Uber changed it in September 2021 to read:“You won’t be charged a cancellation fee”.
It is the latest of a series of transgressions by Uber,including arecord $203,500 fine from the NSW taxi regulator in 2021 for a host of breaches,including failing to tell it aboutassaults by and against drivers.
The legal problems pose a mounting problem for the company,which has been trying to turn around its image since its controversial co-founder Travis Kalanick resignedamid pressure from investors in 2017. He had presided over an aggressively expanding company that facedallegations of sexism,had battled regulators anddodged law enforcement.
Uber has already admitted to misleading consumers over the cancellation fee and taxi issues,and will make a joint submission with the ACCC to the Federal Court to approve a $26 million fine and declaration that Uber breached consumer law.
“Uber admits it misled Australian users for a number of years and may have caused some of them to decide not to cancel their ride after receiving the cancellation warning,even though they were entitled to cancel free of charge under Uber’s own policy,” said ACCC chair Gina Cass-Gottlieb.
In a statement on its website,Uber said it had reached a settlement position with the ACCC on Tuesday over what it called “historical issues”.