A call center is a device used to handle customer interactions in the organization. These interactions are widely referred to as inbound and outbound interactions. The channels used in these interactions are voice and digital media,such as e-mail,web chat,and social media. These interactions are handled using automated software called CRM for call centers . Call center software is used to direct incoming/incoming calls for complaints or inquiries to the best available agent,or direct outgoing/ incoming calls to the target customer list for product sales and marketing. The work of the call center faces various challenges,requiring skills,flexibility,and sufficient resources. When examining the true functionality of cloud-based systems,there are many features. Keep your organization in mind and understand why the cloud is perfect for your call center. Effects of Call Center software for your organization? The role of call center software is to simplify the customer interaction