A faulty communication system can cost a lot of money by wasting both the employee's time and the client's trust."PwC surveyed 15,000 consumers and found that 1 in 3 customers will leave a brand they love after just one bad experience,while 92% would completely abandon a company after two or three negative interactions."Frequent down time will cost money that could have been saved if a quality assurance safeguard was deployed. Having business operations t hat run smoothly is paramount in optimizing profitably. Smartphones revolutionized the way we communicate and have now become common necessities for people around the world. Since the release of the first Apple iPhone in 2007,many millennials became early adopters of new collaboration modes. This generation - born between 1981 and 1996 - now make up a large segment of the workforce. Older generations also began following the lead of the millenials,adopting SMS later."A Zipwhip survey found that 73% of co