Business process outsourcing is not a new corporate strategy. Initially,companies related to information technology used to mainly outsource but things have changed over the past few years,now big organisations have happily partnered with third-party providers to reduce cost,increase efficiency and improve the quality of business processes ranging from the simplest of transactions to their core competencies. In fact,today,it is estimated that about 40 per cent of Fortune 500 companies outsource at least some of their core business processes to a third-party contractor. As we know,most companies don't have the staff,tools and budget to meet their customers’expectations of call centre service. According to a recent survey,51% of customers expect a response to their complaint or query in less than five minutes when they call a company so catering to such needs is not an easy task and this is where a business process outsourcing call centre comes in... What Is Business P