Telcos’ customer complaints spike after Optus outage

Telcos’ customer complaints spike after Optus outage

Ombudsman Cynthia Gebert says the company’s offers of free data was cold comfort for many Optus customers,especially those who couldn’t call triple-zero.

  • byDavid Swan

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Protecting passwords:The best ways to keep your data safe

Protecting passwords:The best ways to keep your data safe

Cyberattacks and data breaches are a fact of everyday life,but there are ways to make sure your passwords – and your most sensitive information – isn’t caught up.

  • byDavid Swan
Less than ‘match fit’ Optus pays a heavy price for failure

Less than ‘match fit’ Optus pays a heavy price for failure

The end of Kelly Bayer Rosmarin’s tenure as chief executive at Australia’s second-largest telecommunications company can be traced back to one word.

  • byDavid Swan
Resignation clears stumbling block for Optus to get back online

Resignation clears stumbling block for Optus to get back online

Optus CEO Kelly Bayer Rosmarin consigned herself to the out tray with a lacklustre performance before a Senate committee.

  • The Herald's View
Optus CEO Kelly Bayer Rosmarin resigns

Optus CEO Kelly Bayer Rosmarin resigns

The telco executive sensationally quit after presiding over two high-profile disasters in just over a year.

  • byDavid Swan
Watchdog takes aim at company directors over cybersecurity

Watchdog takes aim at company directors over cybersecurity

The corporate regulator will target the directors of Australia’s largest companies if they fail to do enough to protect customers from a cyberattack.

  • byColin Kruger
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Record World Cup interest to offer Optus its moment of redemption

Record World Cup interest to offer Optus its moment of redemption

Optus is hoping The FIFA Women’s World Cup will provide it a platform to rejuvenate its reputation after cyberattacks.

  • byCalum Jaspan
More sensitive Optus data leaked in major cyberattack on law firm
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Cybersecurity

More sensitive Optus data leaked in major cyberattack on law firm

Dozens of government departments and agencies are scrambling to find out how much data has been breached in an attack by Russian hackers on an Australian law firm.

  • byAnthony Galloway
Optus customer growth stunted by cyberattack

Optus customer growth stunted by cyberattack

The telco’s chief executive says the company has returned to net positive customer growth since December,but momentum remains slower than before the breach.

  • byMillie Muroi
Optus boss says ‘skilled criminal’ behind cyberattack,admits telco lost customers

Optus boss says ‘skilled criminal’ behind cyberattack,admits telco lost customers

The telco’s chief executive said the hack was complex and carried out by someone with “knowledge of Optus’ systems”,despite government comments that the attack was simple.

  • byMillie Muroi
Five data breaches in six months hit millions of Australians

Five data breaches in six months hit millions of Australians

The number of large-scale privacy breaches in Australia leapt by a quarter in the last six months of 2022.

  • byNick Bonyhady