Air Canada apologises for booting passengers who found vomit on their seats

Air Canada apologises for booting passengers who found vomit on their seats

Air Canada says it has apologised to two passengers who were escorted off a plane by security after protesting that their seats were smeared in vomit.

  • byAssociated Press

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ASIC sues Westpac for alleged failure on hardship notices

ASIC sues Westpac for alleged failure on hardship notices

Westpac could pay millions of dollars in penalties if the Federal Court rules the bank did not respond to pleas from customers within the required time frame.

  • byMillie Muroi
ACCC sues Qantas for selling cancelled flights as airline scraps COVID refund expiry
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Aviation

ACCC sues Qantas for selling cancelled flights as airline scraps COVID refund expiry

Qantas will front the Federal Court over allegations from the consumer watchdog which could result in multi-million dollar penalties,as it prepares to scrap the expiry date on $570 million worth of COVID refunds.

  • byAmelia McGuire
Burger King taken to court over claims its Whoppers are too small

Burger King taken to court over claims its Whoppers are too small

A US judge has rejected the fast food chain’s bid to dismiss a lawsuit claiming that it cheated hungry customers by making its Whopper appear larger than it actually is.

  • byJonathan Stempel
The ‘subscription traps’ that prevent customers from unsubscribing

The ‘subscription traps’ that prevent customers from unsubscribing

Unused subscriptions cost the average Australian more than $1200 a year,but there’s limited legislation to stop businesses from shady practises.

  • byAmber Schultz
Shade Solutions owner charged for failure to stop operating

Shade Solutions owner charged for failure to stop operating

Andrew John Valk,who is accused of swindling tens of thousands of dollars from customers in Victoria and NSW,has been charged by the consumer watchdog.

  • byMarta Pascual Juanola andErin Pearson
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Insurers to repay $815 million after overcharging consumers

Insurers to repay $815 million after overcharging consumers

More than 5.6 million consumers will be repaid after the corporate regulator revealed 11 general insurers had overcharged their customers.

  • byMillie Muroi
‘Manipulative,deceptive’:Amazon sued for tricking users into subscribing to Prime

‘Manipulative,deceptive’:Amazon sued for tricking users into subscribing to Prime

The online shopping giant has “duped millions of consumers” by illegally inducing them to sign up for its Prime service and then hindering them from cancelling it,the US Federal Trade Commission claims.

  • byDavid McCabe
Auto repairer fined $1m over spam text messages

Auto repairer fined $1m over spam text messages

An investigation from the communications watchdog revealed mycar Tyre and Auto sent more than 1 million texts with no option to unsubscribe.

  • byEmma Koehn
Building insurance flagged for improvement five months before Porter Davis collapse
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Construction

Building insurance flagged for improvement five months before Porter Davis collapse

A working group established by the state government to find quick fixes to rising construction costs presented a 14-point plan last year.

  • byRachel Eddie
Commonwealth bank pays record $3.55m fine for breaching spam laws

Commonwealth bank pays record $3.55m fine for breaching spam laws

ACMA said the penalty against the Commonwealth Bank was the largest imposed in Australia.

  • byAnna Patty