Lawyers are eyeing a class action over last week’s outage,while the ombudsman can order payouts of up to $100,000.
Greens senator and inquiry chair Sarah Hanson-Young has threatened a crackdown on telco giants responsible for multiple outages in the past few years.
With the latest outage Telstra is struggling to convince it realises the significance of the emergency service to all Australians.
Insiders say the equipment behind the Triple Zero outage was flagged for replacement years ago,but the work landed in the “too hard” basket.
The company has endured its worst time in a decade,after a software glitch sent the country’s biggest telco into crisis.
The government has the power to ensure that network failures don’t become national catastrophes.
The absent Telstra CEO is expected to face intense scrutiny when she returns to the country following the telco’s nationwide outages.
The communications minister demanded the telco offer “total transparency” after it admitted that about twice as many emergency calls failed to go through as it first suggested.
No longer will Telstra be able to comfortably estimate that those affected numbered into the thousands. This second issue will have a long tail.
Telstra’s nationwide outage caused chaos in Victoria on Wednesday,with dozens of Triple Zero calls dropped and thousands of commuters stranded.