Andrea McGann owns a simple house in Botany,quite a long way from the bay. Her home and contents insurance went up from about $3000 to $6000 last year,now she is being quoted over $19,000 to renew. QBE says she is at high risk of storm or flood damage.

Andrea lives in a simple home in central Sydney. She was quoted $19,000 to insure it

In a sign of how insurance companies are slashing their appetite for climate risk,even homes that have never been flooded are becoming hard to insure.

  • Caitlin Fitzsimmons

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Qantas has been working to restore its reputation after months of delays,cancellation and lost baggage.

Qantas,Virgin lag foreign airlines on customer satisfaction

The survey of Australians’ air travel behaviour experiences paints a picture of resigned customers,accustomed not to seek remedies when disruptions occur.

  • Chris Zappone
Life is not a carousel … at the airport.

The 24 most annoying things about travel (and how to fix them)

Glass-walled loos,10am checkouts,crowded baggage carousels? The travel industry is built on such gripes,designed to shrink your wallet and test your patience.

  • Michael Gebicki
A Ray White auction general bidding picture.

‘More than 30 per cent below’:Melbourne real estate agency hit with major underquoting fine

The investigation into the agency was sparked by multiple public complaints and included claims agents bet on how high the properties would sell.

  • Aisha Dow
ASIC has successfully prosecuted Harvey Norman and credit provider Latitude Finance Australia.

Harvey Norman facing class action for ‘misleading’ ads

Angry customers are taking on retail giant Harvey Norman in a class action over claims they were misled by false promises of interest-free loans,only to be slugged with hefty fees and charges.

  • Robyn Wuth
The investigation creates another headache for Lululemon,which has slumped in the stock market as sales growth tapers off.

Lululemon’s athletic wear faces probe into ‘forever chemicals’

The global apparel retailer is being probed for the presence of chemicals linked to health problems.

  • Jonathan Roeder,Lily Meier andJessica Yun
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A video of Tesla FSD in action,uploaded by Victorian-based YouTuber Ryan Cowan.

Tesla sold ‘self-driving’ software for $10,000. Now it faces a legal fight

Tesla faces legal battles alleging it charged Australian customers for its self-driving software despite their cars being incapable of using the feature.

  • Elias Visontay
Melbourne councils are using private contractors to bully residents out of legitimate compensation for property damage and injuries from council negligence,with some firms boasting of paying out as little as 8 per cent of claims.

The secret intimidation tactics councils use to deny compensation claims

So-called independent assessors are in fact incentivised to deny residents’ claims and save councils money.

  • Rachael Dexter
Tony Greaves will inherit his mother’s property,which he has been maintaining since she became ill.

Margaret signed a ‘free’ government will. It will cost her son $56,000

Tony Greaves said his mother wouldn’t have grasped the significance of the fees charged by the NSW Trustee and Guardian when she used their free will service.

  • Amber Schultz
Lisa Woodall pictured in front of her late parents’ house.

‘I hope she haunts that house’:Agents face trespass allegations over deceased estates

“My mum would have hated people being in her house without my permission,” wrote one of the home’s distressed owners.

  • Aisha Dow