Service with a smile:Virgin seeks to seize on Qantas'stumbles

Service with a smile:Virgin seeks to seize on Qantas'stumbles

Virgin frequent flyer program Velocity CEO Nick Rohrlach believes Virgin’s efforts to reinvent itself as a “new airline” is going under-recognised.

  • byJessica Yun

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Virgin boss banks on in-person meetings for business travel take-off

Virgin boss banks on in-person meetings for business travel take-off

Virgin Australia boss Jayne Hrdlicka wants you to have face-to-face meetings amid the rollout of a new frequent flyer program for business travellers.

  • byJessica Yun
How to get the best out of supermarket loyalty programs

How to get the best out of supermarket loyalty programs

One savvy shopper saved almost $1400,or 10 per cent of the total cost,on her groceries last year.

  • byJoel Gibson
Cashbacks v points:You be the judge
Opinion
Opinion

Cashbacks v points:You be the judge

Points schemes have come under criticism from those who have crunched the numbers to work out their true worth.

  • byJoel Gibson
Don't want shares? Investors could soon trade frequent-flyer points

Don't want shares? Investors could soon trade frequent-flyer points

Wall Street giant JPMorgan Chase wants to help turn airline and hotel loyalty points into an asset class akin to stocks or corn futures.

  • byMichelle F. Davis
More loyalty but fewer cards post-COVID,says flybuys boss

More loyalty but fewer cards post-COVID,says flybuys boss

The chief executive of flybuys,John Merakovsky,says loyalty card programs are still important to consumers despite the pandemic disrupting the retail market.

  • byDominic Powell
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Qantas and Virgin frequent flyer points:Everything you need to know during coronavirus

Qantas and Virgin frequent flyer points:Everything you need to know during coronavirus

What's all the fuss about airline points? How much are they actually worth? And what happens if the airlines go bust?

  • byJosh Dye
We love our loyalty rewards but are they really worth the hassle?

We love our loyalty rewards but are they really worth the hassle?

The Australian Consumer and Competition Commission has issues with the business practices of loyalty schemes and says some even have the potential to cause widespread consumer detriment.

  • byNina Hendy
The hidden costs of free loyalty schemes
Analysis
Analysis

The hidden costs of free loyalty schemes

Loyalty schemes may be free to join but you are still handing over your highly valuable personal data

  • byClancy Yeates
Qantas taps pull of frequent flyer points as it spreads insurance wings

Qantas taps pull of frequent flyer points as it spreads insurance wings

Qantas is offering frequent flyer points in return for basic car maintenance in a bid to lure customers to its latest loyalty program extension:auto insurance.

  • byLaura Chung
Velocity to soar under Virgin's wing,says frequent flyer boss

Velocity to soar under Virgin's wing,says frequent flyer boss

The chief executive of Australia's third largest loyalty program,Velocity Frequent Flyer,expects the scheme will grow faster when its airline partner Virgin Australia regains full ownership of the business.

  • byPatrick Hatch